Company: Relate Trust

Job Position:  Production / Operations Manager

Geographic Location:  Cape Town      

Reports to: CEO


The production manager interacts with, relies upon and co-operates with other staff in other departments at all levels of the organisation as well as the company’s suppliers.  The production manager is the owner of all product and logistics activities in the organisation, but needs to coerce, persuade, and influence the rest of the organization in order to achieve production objectives and perform within the Relate business model parameters.

The job incumbent is accountable and responsible for the product with regard to quality, pricing, creativity and innovation as well as the management and distribution thereof, in order to meet the overall satisfaction levels of key account & general customers.


To plan, organize and control production in the organisation to ensure that goods are produced efficiently - on time, within budget and to the required quality standard.  Ie supply meets the product / brand demand.


Planning – preparing orders, setting quality standards, stock control measures and estimating timescales and costs

•         Estimate production costs

•         Set production budgets

•         Manage production budgets

•         Plan a production schedule for the job

•         Determine the human & material resources required

•         Source, secure and manage external suppliers of materials

•         Participate in new product development

•         Formulate new bracelet samples and new product development

•         Implement and control the production schedule

•         Review and adjust the schedule where needed

•         Implement cost control programs

•         Manage stock on hand

•         Institute stock control systems and plan periodic stock takes

•         Ongoing engagement with sales and account management to forecast stock ordering

Control – monitoring production schedules and adjusting them if problems occur

•         Manage human and material resources to meet production targets

•         Make decisions about equipment use, maintenance, modification and procurement

•         Define and implement standard operating procedures for production operations

•         Ensure that standard operating procedures are adhered to

•         Ensure implementation and adherence to health and safety procedures

•         Set product quality standards

•         Stock control


•         Assess, monitor and adjust inventory levels

•         Operate within the Relate business model parameters

•         Monitor quality standards of products

•         Source new materials as required

•         Implement and enforce quality control and tracking programs to meet quality objectives

•         Analyze production and quality control to detect and correct problems

•         Determine and implement improvements to the production process

•         Prepare and maintain production reports

•         Manage the performance of the production team

•         Ensure efficient collaboration and co-ordination between relevant departments

•         Engage with sales team/account management to determine stock updates/monitoring


  • an understanding of manufacturing processes (including inventory systems, understanding different product specifications, and the mechanisms / systems required to produce our product)
  • knowledge of quality systems, standards and related legislation
  • knowledge of health and safety standards and compliance
  • Solid computer skills
  • Understand numbers well


The incumbent must demonstrate the following skills & abilities:

  • Math’s calculations and IT skills
  • Ability to manage on an operational level whilst remaining focused on the larger strategic mission and vision (VERY NB)
  • People management skills


  • A post matric diploma in production management or similar preferable
  • 3 years working experience in a production/quality control department, with project management experience


  • Adaptability:   Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments

×          Willingness to work flexibly and to adapt to changes rapidly

×          Maintains effectiveness in a changing environment

×          Open to new ideas and concepts, to working independently or as part of a team, and to carrying out multiple tasks or projects

×          Manage multiple assignments and tasks, set priorities, and adapt to changing conditions and/or work assignments

×          Solving problems creatively and adapting to novel situations or dynamic/changing situations

×          Dealing with uncertain, unanticipated or unpredictable work situations

×          Learning new tasks, technologies, and procedures

  • Communication:   Listening to others and communicating in an effective manner that fosters open communication

×          Ability to communicate clearly with staff at all levels

  • Creative Thinking:   Questioning conventional approaches, exploring alternatives and responding to challenges with innovative solutions or services, using intuition, experimentation and fresh perspectives.
  • Initiative:   Identifying and dealing with issues proactively and persistently; seizing opportunities that arise
  • Values & Ethics:   Fostering and supporting the principles and values of the organisation as a whole


  • Influencing Skills –Ability to influence others without any authority– getting others to adopt the production manager’s priorities and do things necessary to help the product succeed.
  • Excellent project management skills
  • Good presentation skills
  • The ability to make effective decisions and solve problems under pressure
  • Deadline Orientated: The ability to work to deadlines
  • Attention to Detail


Mental Demands

The job requires the ability to remain calm and focused in the face of continually changing demands, obstacles, and challenges.  As well as still being able to maintain & foster productive internal and external relationships.


If you are interested and would like to apply for this job position, please email your CV to

The above statements are intended to describe the general nature and level ofwork being performed by the incumbent(s) of this job.  They are not intended to be an exhaustive list of all responsibilities and activities required of the position.